Research

This page aims to provide links to additional information relating to communication support published by various organisations and bodies in the form of leaflets, research reports, guidelines and articles. The list is organised according to what has been most recently published and is by no means exhaustive, and will be updated as more literature becomes available on the Internet.

Translating, Interpreting and Communication Support: A Review of Provision in Public Services in Scotland

A research summary of work which examined the provision of translating, interpreting and communication support (TICS) within public services in Scotland as viewed by TICS providers and by public sector bodies
Published: Feb 2006

Translating, Interpreting and Communication Support: A Review of Provision in Public Services in Scotland - Full report


Access to Services with Interpreters: User views

An exploration of the experiences of people who need interpreters in order to use health, welfare, legal and other services.
Published: Sept 2004
Access to Services with Interpreters: User views

 

The Scottish Translation, Interpreting and Communication Forum Good Practice Guidelines

Published: Feb 2004
The Scottish Translation, Interpreting and Communication Forum Good Practice Guidelines

 

Translating, Interpreting and Communication Support Services Across the Public Sector in Scotland: A Literature Review

Scottish Executive Central Research Unit
Published: 2002
Translating, Interpreting and Communication Support Services Across the Public Sector in Scotland: A Literature Review


Plain Talking

Capability Scotland leaflet
Gives practical advice about communicating with disabled people and opens out into a poster on preferred language.
Publication date: (unknown)
Plain Talking - Capability Scotland leaflet

Make this website talk with Browse Aloud

HTT gives us a single recognisable LOGO that helps Edinburgh City Council comply with our equalities obligations and provides a consistent quality in delivery of customer services. Its benefits are particularly useful in printed leaflets where the single logo and short script greatly reduce the space needed to get the necessary translation information to our customers. The tool kit and training resources are great too.

Ian Kirkby, Library Development Officer, The City of Edinburgh Council

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