This Glossary contains terms commonly associated with language and communication assistance. It is not exhaustive but does broaden the scope beyond what is covered in the printed Toolkit. Familiarisation with these terms could prove helpful in your interactions with language professionals.


This page aims to provide links to additional information relating to communication support published by various organisations and bodies in the form of leaflets, research reports, guidelines and articles. The list is organised according to what has been most recently published and is by no means exhaustive, and will be updated as more literature becomes available on the Internet.


The provision of language and communication assistance is one of the legal requirements placed on public bodies by the Equality Act 2010. In addition, the Human Rights Act 1998 also impacts on language and communication assistance.

We’re very impressed with the Happy to Translate initiative and looking forward to working with the supporting tools and processes. The training session was an excellent introduction and all staff feel confident that they will achieve positive outcomes with tenants whose first language is other than English, as a result of implementing Happy to Translate.

Carolyn Hughes, Deputy Director, Manor Estates Housing Association

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