This Glossary contains terms commonly associated with language and communication assistance. It is not exhaustive but does broaden the scope beyond what is covered in the printed Toolkit. Familiarisation with these terms could prove helpful in your interactions with language professionals.


This page aims to provide links to additional information relating to communication support published by various organisations and bodies in the form of leaflets, research reports, guidelines and articles. The list is organised according to what has been most recently published and is by no means exhaustive, and will be updated as more literature becomes available on the Internet.


The provision of language and communication assistance is one of the legal requirements placed on public bodies by the Equality Act 2010. In addition, the Human Rights Act 1998 also impacts on language and communication assistance.

HTT gives us a single recognisable LOGO that helps Edinburgh City Council comply with our equalities obligations and provides a consistent quality in delivery of customer services. Its benefits are particularly useful in printed leaflets where the single logo and short script greatly reduce the space needed to get the necessary translation information to our customers. The tool kit and training resources are great too.

Ian Kirkby, Library Development Officer, The City of Edinburgh Council

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