News & Events

 

Happy to Translate at Scottish Parliament  

Edinburgh, November 7 2013: The Scottish Parliament has now joined Happy to Translate (HTT) – a national initiative that supports equal access to information and services by helping members to overcome language barriers.

The award-winning not-for-profit initiative is managed by Trust Housing Association and now has a membership of more than 75 public and private organisations. 

HTT provides member organisations with specialist tools and training so frontline staff can deal professionally with service users who are non-fluent English speakers. 

At the Scottish Parliament, HTT worked closely with staff to ensure the initiative could be adopted throughout their organisational reach. MSPs were invited to see the tools now available to their constituency staff that will enable them to communicate more effectively with members of the public who may have difficulties with English. 

These tools will make it easier for more people to contact an MSP, get involved in the work of the Scottish Parliament or ask a question about the Scottish Parliament. 

"We are delighted the Scottish Parliament has come on board and are grateful to Jim Eadie MSP for his support in this process," says Rohini Sharma Joshi, of HTT and Equality, Diversity & Inclusion Manager of Trust Housing Association. 

"The HTT logo serves to instil confidence in service users that they can approach the organisation in the knowledge and security that staff will be willing and able to engage with them. HTT's user-friendly tools assist frontline staff to bridge the gap between first contact and arranging for interpretation or translation services.

 

National Seminar on Dementia - Murrayfield Stadium

The Older People Services team hosted a national seminar on dementia on 3rd July 2013 at Murrayfield Stadium in Edinburgh, with over 280 people in attendance. The Happy to Translate team was on hand to raise the profile of the logo and to demonstrate the tools that service users might expect to use when in first contact with a Member organisation.

                     

 

23rd May 2013: Happy to Translate co-facilitated a workshop at the Accessibility Day hosted by BrouseAloud in Jury’s Inn, Edinburgh.

30th May 2013: Information Event for Minority Ethnic Older People, Burnbank Centre, Hamilton.

 

Celebrating Investors in Diversity Accreditation – Scottish Parliament

The Equality, Diversity and Inclusion team has won numerous awards through its pioneering work, which includes encouraging the participation of BME communities in the housing sector and managing Happy to Translate. Trust has recently achieved the Investors in Diversity accreditation and has become the first Scottish housing association to attain this highly regarded status.

This achievement was marked with a celebratory event at the Scottish Parliament on 21st May 2013 where Margaret Burgess, Minister for Housing and Welfare, was the main speaker.

Happy to Translate attended the event and provided information on the initiative to guests including councillors, MSPs and various interested parties.

 

Information Event for Minority Ethnic Older People – Fairweather Hall

The Equality, Diversity and Inclusion team hosted an information event for minority ethnic older people on the 9th May 2013 at the Fairweather Hall in Newton Mearns, Glasgow.

With over 60 people in attendance the event gave individuals information on housing options specifically for older people, as well as good insight into the benefits scheme and gave guests an understanding of the level of service to expect from a Happy to Translate member organisation. The occasion was very much enjoyed by all with hot lunch, refreshments and entertainment throughout.

   

                       

 

 

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We’re very impressed with the Happy to Translate initiative and looking forward to working with the supporting tools and processes. The training session was an excellent introduction and all staff feel confident that they will achieve positive outcomes with tenants whose first language is other than English, as a result of implementing Happy to Translate.

Carolyn Hughes, Deputy Director, Manor Estates Housing Association

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