Welcome to the Happy to Translate website!

Happy to Translate is a unique and innovative national scheme which bridges communication gaps between organisations and service users who struggle to communicate in English.

It is an award-winning not-for-profit initiative which uses an easily recognised logo and specialist tools and training to help people to overcome communication barriers. It enables people to receive information and services on an equal basis, in keeping with legislative requirements on equality issues.

As well as helping service users, it benefits organisations whose front line staff are trained to deal professionally with service users who are non-fluent English speakers. It also strengthens relationships between organisations and communities they serve.

Previously funded by the Scottish Government (Scottish Executive) and Communities Scotland, it is now a self-sustaining and highly successful initiative which is growing in influence within the UK. HTT comprises of two key parts: a distinctive original logo and practical guidance detailing how to provide communication assistance to service users.

This website aims to provide practical guidance, and additionally for our Members - there is a dedicated intranet site providing a number of tools designed to facilitate interaction with people who require communication assistance.

When an organisation becomes a Member of Happy to Translate, the tools provided in the Toolkit and on this website will enable its staff to:

  • Assess what language or type of communication assistance is required;
  • Assess what information or service the existing or potential  service user needs; 
  • Make the necessary arrangements to provide language assistance so the service user can receive information and services.

The Toolkit and intranet contents are regularly updated with feedback and suggestions made by our Members, their service users and the language professionals with whom they work. This ensures that the information and tools provided are easy to use and responsive to the needs of our Member organisations and the communities they serve.

If you want to know how to become a member of Happy to Translate, please go to our FAQs.

 

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HTT gives us a single recognisable LOGO that helps Edinburgh City Council comply with our equalities obligations and provides a consistent quality in delivery of customer services. Its benefits are particularly useful in printed leaflets where the single logo and short script greatly reduce the space needed to get the necessary translation information to our customers. The tool kit and training resources are great too.

Ian Kirkby, Library Development Officer, The City of Edinburgh Council

Latest News & Events

Nov 2013

Happy to Translate at The Scottish Parliament

More details.

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