Key Commitments

The 7 Key Commitments are principles which Members of Happy to Translate agree to incorporate into their business.

A Happy to Translate organisation will…

  1. Promote equal access to information and services for all people and communities by helping them to overcome language and communication barriers.
  2. Implement and maintain a high standard of customer service to improve access to information and services.
  3. Provide professional language and communication support to service users according to the Happy to Translate best practice guidance.
  4. Establish and maintain staff training and support on the use of Happy to Translate.
  5. Actively display and promote the Happy to Translate logo to the communities it serves and according to the Logo Design Guidelines.
  6. Monitor and evaluate the use of Happy to Translate and actively share and implement ideas for improvement.
  7. When possible, participate in a joined-up approach with other organisations to promote language and communication support.

All Happy to Translate member organisations are committed to upholding the Key Commitments.

The Commission joined HTT two years ago as a way of ensuring it was meeting the needs of all its applicants, irrespective of traditional language barriers. The logo has been successfully incorporated into all of our information literature and is on display throughout the office. We have found this approach to be extremely effective in contributing towards our equality commitments as well as general membership of HTT providing invaluable training, support and value for money.

Chris Reddick, Director of Corporate Services, Scottish Criminal Cases Review Commission

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