We support organisations to engage with customers who speak little or no English.

We support organisations to engage with customers who speak little or no English.

Welcome to the Happy to Translate website!


Happy to Translate (HTT) is an award winning national scheme which enables organisations to engage effectively with customers who speak little or no English.

Organisations of all sizes and types in both the public and private sectors can become a member of HTT. Our members are inclusive organisations that are committed to making their services available to all. HTT guidelines help members to embed an ethos of cultural awareness and sensitivity in every aspect of their communications. HTT policies and procedures ensure that customers are not marginalised as a result of language barriers.

HTT tools and processes equip your staff with the skills and knowledge needed to communicate with those who speak little or no English and provide practical assistance. As a member of HTT, your staff will be ready to handle any language issues that arise confidently and professionally.

Happy to Translate Awards 2019


Will your organisation or one of your staff members be announced as the winner in either of the two categories below?
Join us at the HTT Members' Event on Wednesday, 2nd October at Lauriston Hall in Edinburgh to find out.

Read more about the Awards in News or to download the forms click below

Star Member Organisation Nomination FormStar Individual Nomination Form

Members Feedback

We’re very impressed with the Happy to Translate initiative and looking forward to working with the supporting tools and processes. The training session was an excellent introduction and all staff feel confident that they will achieve positive outcomes with tenants whose first language is other than English, as a result of implementing Happy to Translate.

Carolyn Hughes, Deputy Director, Manor Estates Housing Association

Quick Quiz

How accessible is your organisation for those with little or no English? Click here to take our five question quiz!