We support organisations to engage with customers who speak little or no English.

We support organisations to engage with customers who speak little or no English.

Privacy & Cookies


This privacy policy explains what personal information we collect from users of this website and how we use it. This policy forms an agreement between you (the end user) and us (Happy to Translate), defining the conditions under which you may access any information and services available through the website.
You may need to submit personal information about yourself in order to receive information or use services on our website. Any information you give us will be treated in line with this privacy policy. By submitting personal information to us, you are agreeing to us using this information as described in this policy.

What information do we collect?

The type of personal information includes your name, email address, telephone number, unique reference numbers and IP address. We will also use and store the information to administer, support, improve and develop our services.  
Usually, we’ll collect personal information:

  •  When you request a service
  • When you make a complaint
  • So we can see and respond to your comments, questions and suggestions
  • So we can send out requested information.
Your right to get a copy of the information we hold about you

You can get a copy of any personal information that we hold about you. If you would like a copy of this information or if you have any questions about our use of personal data, please email info@happytotranslate.com or write to:

12 New Mart Road


EH14 1RL

Please remember to include your name and to clearly describe what information you would like to see.  
We may charge a fee for us to arrange copies of this information, as permitted by the Data Protection Act 1998.
If any of the information we hold is incorrect you can ask us to amend it, and we may change this policy at any time, at our discretion and in response to changes in applicable law. We will ensure that the current version of our Privacy Policy is available on our website.


Cookies are stored on your computer, mobile phone or tablet, when you visit most websites. We can access these cookies when you visit our site in the future. These files monitor and improve the way the website is used, and help to keep it secure.
You can choose to block or delete cookies, but if you do not do this, continuing to use our website constitutes permission for us to use cookies.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your device to locate the file or directory that stores cookies. Our cookies will have the names:

  • AXXXXXXXXX used by Google Analytics

The Google Analytics cookies collect information about your use of our website (including your IP address). This information will be stored by Google on servers in the USA. Google will use this information to evaluate activity on our website, creating reports on website activity and providing other services relating to website activity and internet usage.

Google may also pass this information to third parties if they’re legally required to do so, or where such third parties process the information on Google’s behalf. Google does not associate your IP address with any other data held by Google.
You can find out more information about cookies - including how to block or delete them - at AboutCookies.org.

Please remember that, if you delete our cookies or disable them you may not be able to access certain parts of our website.